Sunday, May 11, 2014

Virtual Disk Service entered into stopped State and Sophos AV


Recently I was part of the discussion where the following infrastructure was involved.

ESXi 5.1.0

VM - Windows 2008 R2

User was  getting the error under Event Viewer inside the Guest Operating System

"Virtual disk service entered into a Stopped State"'

Now operation impact was none for the VM and multiple VMs are in the same situation.

No errors logged under the vmware.log of the virtual machine either. VMkernel log has no entries for such events so this led the focus more inside the Guest OS of the VM.

Upon investigating the issue further, found that user was running Sophos AV inside the virtual machine at the Guest Operating System Level. Unsure about the exact version of AV,  but once we stopped the service/application within the Guest Operating System then we stopped getting the error any more under the Event viewer.

Found a thread which was discussing about the version 7.6.18 (Updated 4/15/2010) which led towards the investigation at the Guest OS Level.

Hope this helps other users who are encountering the same issue.

Please share and care !!

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